Shipping Policy

Last updated: July 28, 2026

Thanks for shopping Headpointe. We work with a network of trusted gear partners and warehouses across the U.S. so we can carry a deeper catalog than a single-warehouse shop could. Here's exactly what to expect after you place an order.

---

Order Processing

Orders are processed Monday through Friday, excluding U.S. federal holidays.

• Processing time: 2–5 business days from the time your order is placed
• Orders placed after 2:00 PM PT or on a weekend or holiday begin processing the next business day
• You'll receive an order confirmation email immediately, and a separate shipping confirmation with tracking once your package leaves the warehouse

During major sales events and the holiday season, processing may take slightly longer. We'll post a notice on our site if that happens.

Shipping Times and Rates

Estimated delivery times are calculated after processing is complete and do not include the processing window above.

Method	Estimated Transit	Cost
Standard Shipping	[3–15] business days	Free on orders over $50
Expedited Shipping	[2–3] business days	$35.00
Express Shipping	[1–2] business days	$75.00

Rates are calculated at checkout based on your destination, package weight, and dimensions. All transit times are estimates provided by the carrier and are not guaranteed. Expedited shipping costs anywhere from $11.00 to over $35.00 depending on the carrier and speed. Common options include USPS Priority Mail starting at $11.00, USPS Priority Mail Express starting at $31.40, and UPS 2nd Day Air starting around $19.30

We currently ship to all 50 U.S. states. Shipping to Alaska, Hawaii, and U.S. territories may carry additional cost and longer transit times.

Multiple Shipments

Because our catalog ships from several partner warehouses, an order containing multiple items may arrive in separate packages on different days. This is normal and you will not be charged extra for it. Each shipment gets its own tracking number, so you may receive more than one shipping confirmation email for a single order.

If part of your order arrives and the rest hasn't shown up within 7 business days, email us and we'll track it down.

Tracking Your Order

Once your package ships, you'll get an email with a tracking number and a link to the carrier's site. Tracking information can take up to 48 hours to display activity after it's issued — if your number isn't scanning yet, give it a day before worrying.

You can also check order status anytime by visiting [your account page / our order lookup page].

Shipping Address Accuracy

Please double-check your shipping address at checkout. We can only modify an address before an order enters fulfillment — usually within a few hours of purchase. Contact us immediately at support@headpointe.com if you catch a mistake.

We are not responsible for orders shipped to an incorrect or incomplete address provided at checkout. Packages returned to us as undeliverable can be reshipped at the customer's expense, or refunded less the original shipping cost.

P.O. Boxes, APO, and FPO

Some of our partner warehouses ship via carriers that cannot deliver to P.O. Boxes or APO/FPO addresses. We recommend using a physical street address when possible. If you order to a P.O. Box or military address and the item can't be routed there, we'll contact you to arrange an alternative or issue a refund.

Delays

Delivery estimates can slip for reasons outside our control, including severe weather, carrier backlogs, natural disasters, and peak-season volume. We'll do everything we can to keep you informed, but we can't guarantee carrier timelines and we're unable to refund shipping charges for weather- or carrier-related delays.

Lost, Stolen, or Damaged Packages

Marked delivered but missing: Check with neighbors, building management, and around your property first — carriers frequently mark packages delivered a day early or leave them in an unexpected spot. If it still hasn't turned up after 48 hours, contact us and we'll open a claim with the carrier.

Damaged in transit: Email us within 7 days of delivery with photos of the damaged item and the shipping box. We'll make it right with a replacement or refund.

Lost in transit: If tracking stops updating for 10+ business days, reach out and we'll file a carrier trace.

Headpointe isn't liable for packages confirmed delivered to the address on the order, but we'll always work with you and the carrier to resolve the situation.

Backorders and Out-of-Stock Items

Occasionally an item sells out at the warehouse after your order is placed. If that happens, we'll email you promptly with the expected restock date and let you choose to wait, swap for a comparable item, or take a full refund on that line.

Order Changes and Cancellations

You can request a change or cancellation within [2] hours of placing your order by emailing [support@headpointe.com]. Once an order enters fulfillment we can't stop it, but you're welcome to start a return once it arrives — see our Return Policy.

International Shipping

We currently ship within the United States only. We're working on expanding, so join our email list to hear when we open up international shipping.

Questions

Email us at: support@headpointe.com and we'll get back to you within 2 business days.

Every order you place helps us sponsor gear for neighbors experiencing homelessness in King County. Thanks for shopping with a conscience — and keep climbing.

Headpointe 11674 Entiat River Road. Entiat, WA 98822